Hospitality & Travel Virtual Assistants
Guest-services and OTA virtual assistants for hotels, STRs and boutique travel brands.
Guests judge you on response time before they judge you on the room. Kalag places hospitality VAs who run 24/7 guest messaging, OTA channel management (Airbnb, Booking.com, Vrbo, Expedia), reservation upsells, review response and reputation ops. Our talent is trained on Cloudbeds, Hostaway, Guesty, Mews and Little Hotelier — and speaks fluent, warm, brand-consistent guest English.
Common challenges in Hospitality & Travel
- OTA response SLAs slipping outside business hours
- Overbooking risk from stale channel sync
- Reviews going unanswered — score drifting down
- Upsell opportunities missed at check-in and pre-arrival
Our Hospitality & Travel playbook
- 24/7 guest messaging across OTAs, direct email and WhatsApp
- Channel manager oversight and rate/inventory hygiene
- Review response, reputation reporting and recovery outreach
- Pre-arrival upsells and post-stay follow-up sequences
Roles we staff
- Guest Services VA
- OTA / Channel Manager Assistant
- Reservations Agent
- Hospitality Reputation VA
Tools our talent uses
Expected outcomes
Median guest response under 5 minutes, day or night
Higher Superhost / OTA rankings from disciplined review response
Incremental revenue from pre-arrival upsells
Recommended VAs for Hospitality & Travel
AI-matched from our vetted directory based on industry experience, tool fluency and role fit.
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