Healthcare Virtual Assistants
HIPAA-aware virtual medical assistants for clinics, telehealth and multi-provider practices.
Front-desk overflow, insurance verification lag and chart prep are the top three reasons clinics burn out staff. Kalag places HIPAA-trained virtual medical assistants who handle patient intake, eligibility and benefits verification, prior authorizations, EHR data entry and appointment reminders — all under a signed BAA and least-privilege access. Our talent has worked in Athenahealth, Kareo, DrChrono, SimplePractice and Epic-adjacent workflows.
Common challenges in Healthcare
- Front-desk phones ringing through lunch and end-of-day
- Insurance eligibility and prior-auth delays pushing back visits
- Chart prep and clinical documentation lagging same-day
- No-shows because reminders don't go out consistently
Our Healthcare playbook
- Patient intake, scheduling and reminder cadences (SMS + call)
- Insurance eligibility, benefits verification and prior authorizations
- EHR data entry, chart prep and referral coordination
- Billing support, denials triage and patient statements
Roles we staff
- Virtual Medical Receptionist
- Medical Insurance Verifier
- Medical Scribe / Chart Prep VA
- Medical Billing Assistant
Tools our talent uses
Expected outcomes
Front-desk answer rate above 90% during clinic hours
Eligibility verified 48 hours before visit, cutting rescheduling
Providers finish notes before dinner, not after midnight
Recommended VAs for Healthcare
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