E-commerce Virtual Assistants
E-commerce virtual assistants for Shopify, Amazon and D2C brands that scale on tight margins.
From flash sales to Q4 volume spikes, Kalag e-commerce VAs run the back-of-house so founders can stay on brand, product, and paid media. We staff Shopify operators, Amazon Seller Central specialists, customer-experience agents on Gorgias/Zendesk, and creative hands who turn UGC into ad-ready cutdowns weekly. Every hire is trained on order lifecycle, refund policy nuance, and how to protect CSAT while margins are tight.
Common challenges in E-commerce
- CX response times slipping during promo periods
- Product catalog, variants and metafields drifting from source of truth
- Ad creative bottlenecks — great UGC, no one to edit it
- Reviews, returns and chargebacks eating founder hours
Our E-commerce playbook
- Gorgias / Zendesk / Re:amaze coverage with brand-voice macros
- Shopify catalog, app and theme micro-ops (Judge.me, Klaviyo, Recharge)
- Weekly UGC edits, thumbnails and static ad variants
- Amazon Seller Central case management, listing SEO and PPC support
Roles we staff
- Shopify Store Manager
- E-commerce CX Agent
- Amazon PPC & Listing VA
- UGC / Short-form Video Editor
Tools our talent uses
Expected outcomes
CSAT held above 95% through peak-season volume
Catalog accuracy that prevents costly refund tickets
2–3x more ad creative in market per week without hiring in-house
Recommended VAs for E-commerce
AI-matched from our vetted directory based on industry experience, tool fluency and role fit.
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